By the looks of it, what we've learnt here is:
(a) they're capable of writing maps to deliver roughly what they quote
I don't agree. They may be capable of writing maps to match their quoted outputs, but in reality, few seem to actually get these!
(b) their customer service is excellent
But that is sidestepping the main issue. What peeps really need, and deserve - is that their actual core product is excellent. And it is not. As the old saying goes, there isn't much use closing the stable door after the horse has already escaped.
(c) they need to do some serious housekeeping on their servers, audit everything and importantly do it right first time (quite rightly pointed out by T_T) For existing users ensure the right map is there for each car and then contact every Bluefin owner and get them to do a remote update.
Hmmm . . . it is resonably clear to me that SuperChips actually know they are supplying "low power" maps as their "first choice", and only sort it after individual persons complain. If they really want to "do the right thing", then they should be taking the first steps, and contacting owners directly, before the individuals have a chance to complain. However, I strongly doubt they will do this, because their "core market" is very, very different to those of - say Revo, Oettinger, APR, Abt, etc.
They should be more pro-active in the latter, as it seems they're only responding when questioned - but what people need to do is go and speak to them if they have a problem like the OP.
And that is where one of the problems is. What about all those SC customers who never put their cars on a RR?
Ahh, you've deconstructed this with the view I was actually defending SC - I wasn't.
I meant, if they implemented (c) and got their act together, coupled with what they already have in (a) and (b) they'd have a much better opinion on the forums than they appear to have now.
I don't know about your comment on them providing "Low Power" maps as a matter of course, I don't see why they would do this? what it achieves? and how it would be beneficial to them? One generic map doesn't cost any more than another. Word spreads on forums like wildfire, so customer perception is at serious risk - why knowingly destroy your image?... that just doesn't make sense to me.
What's more likely is they've ballsed up, maybe on a big batch of cars and that is now coming to light - which was always a risk of offering a remote service and not doing the work in person, as it's harder to quality check and is reliant on someone telling you it is working properly or not. if they'd have applied it to the car at HQ, they'd have known instantly it wasn't right.
Most users will have uploaded the Bluefin and initially seen a power increase, thought "yeah, that works!" and gone along happy as larry until they compare it to someone else's or RR it and find it's actually not what they expected. So what we've got is a load of people who've been b!tching and whining about their map, but haven't done anything about it - if they'd have contacted SC and told them, then they'd have rectified the situation as they've done with the OP.
Now there's been a few people doing this, they MUST be proactive and nip this in the bud. Check every car's map on the server, contact the owners and get them to change the map for the latest one (if necessary).
