I have a feeling my dealer is lying

[Devdead]

I get the frustration and perhaps the dealer has been a bit lenient with the truth which isn’t right.
However, it’s important to maintain a steady hand and focus on getting your car fixed, rather than revenge, driven by an emotional response.
I would either move on to another dealer, or, ask for a scheduled meeting with someone senior in the dealership and have a reasonable, calm conversation outlining your facts and concern.

I ended up speaking with the dealer who sold me the car who told me to reach out to the main importer of VW. So I reached out to them and they basically tried to brush it off saying that the initial dealer already apologized for the "misunderstanding" and that my request for a second replacement was declined due to "external reasons".

So I asked what were those external reasons and politely pointed out that an apology doesn't fix my issue.

A lawyer suggested to mention that if they cant fix the issue that i would move to withdraw from the purchase contract and basically i give them the car back and they give me my money. Which i don't want to do but he also mentioned that if they cant get it fixed and i end up selling the car in the future that could make me liable for fixing the faults

[fredgroves]

Main importer? You spoke to vw UK?

If that's right then I'm not surprised. They out and out refused to talk to me when I complained about the state of my brand new mk8.

Worst customer relations I've ever seen and on the most expensive thing I've ever bought other than a house.

[Devdead]

Main importer? You spoke to vw UK?

If that's right then I'm not surprised. They out and out refused to talk to me when I complained about the state of my brand new mk8.

Worst customer relations I've ever seen and on the most expensive thing I've ever bought other than a house.

no, I have to confess that I'm not from the UK actually. I live in Prague but was looking for some advice / help and decided to try my luck on this forum

I spoke with Porsche Czech Republic, which is the largest importer of VAG in the country and provided them with all emails between me and the dealer + photos / videos of the defects
they haven't replied so far

I know that companies don't like to handle warranty claims since people tend to abuse them, but this is definitely making me rethink whether I want to be buying VAG in the future

Would have probably been easier to not have warranty altogether and just deal with it with an independent mechanic